Customer Service 101 for 123 in #6

Who couldn't use a refresher course in customer service? As as book, my customer service revolves around twisting plot lines, well written characters and a satisfying ending. It might shock you to know that I have all three. As a human who deals with other humans I would guess that good customer service starts with anticipating the needs of your customer. The tutorial I just read was a great reminder of why we strive to provide great customer service.