Customer Service 101 for 123 in #6

Who couldn't use a refresher course in customer service? As as book, my customer service revolves around twisting plot lines, well written characters and a satisfying ending. It might shock you to know that I have all three. As a human who deals with other humans I would guess that good customer service starts with anticipating the needs of your customer. The tutorial I just read was a great reminder of why we strive to provide great customer service.

Red Dye #5

Placing books on hold can be a tricky operation for a library novice. Fortunately, I have some experience with the inner workings of a well run library. You might have guessed my title at this point... Maybe if I share a few of the accolades I have received:

• A "Hot List" pick
• Best Book of the Decade...So Far
• Editor's Choice
• Top Ten Books for Reluctant Readers

I can tell you are impressed. Before you blurt out an answer, I'll tell you that my title does not rhyme with "The Drapes of Plath".

Anyway, I rather enjoy the book bag feature. I can see that being a big help to patrons who are pressed for time. I gotta go. See you at #6.

Facebook!?!? In MY Library?

It happens more often than you think. I actually had to shut down my Facebook page due to the enormous amount of friend requests that I was receiving. I have so little time as it is that I can't be distracted by the soothing glow of social networking. I mean, I COULD keep tabs on certain buddies of mine, and I SHOULD keep in touch with all of my book friends. However, the ease of use and convenience will not tempt me. You see, I've been getting the feeling that someone around here wants me to disappear. I have a few leads, so I'll write more when I have information to share.

Facebook... What's that? You want to know my status? But I just told you two minutes agooooo...

Pop Quiz...

So, after my little adventure I was surprised to find out that I was VERY far behind in my Webolution duties. I discreetly "mis-shelved" myself to have some quiet time, and set to my task. I needed to get up to speed. I needed to get my priorities right. I needed to do a Website Scavenger Hunt. You should have seen me scavenging - I was like some wild animal from the Serengeti. When all of my scavenging was complete I looked down and realized that I had finished the hunt. As a bonus, I had learned something about the library. However, certain elements within the library have lead me to believe that I might have learned too much...